Privacy Policy
Your privacy and trust are our top priorities.
Last Updated: 19th November, 2024
At Tatva Ops, operated by EROEI TECH PRIVATE LIMITED, your privacy and trust are our top priorities. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you use our website, mobile application, and services. By accessing or using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services, ensure security, and enhance user experience.
Name, email address, phone number, and address. Account credentials and profile details.
Project details, vendor preferences, and service requirements submitted by users. Information collected through AI tools during project setup and execution.
Transaction details, including billing address and payment method (processed securely via third-party payment gateways).
Device type, operating system, browser type, IP address, and location data. Activity logs, such as pages visited, features used, and time spent on the platform.
Data collected via cookies and similar technologies to improve platform functionality and provide tailored recommendations.
2. How We Use Your Information
We use the information collected for the following purposes:
- Service Delivery: Facilitate connections between customers and vendors, monitor projects, and enable material procurement via the integrated e-commerce platform.
- Personalization: Provide tailored project recommendations and vendor options.
- Payment Processing: Securely handle transactions through trusted gateways.
- Communication: Share updates, respond to inquiries, and send service-related notifications.
- Analytics and Improvement: Analyse user behaviour to improve our platform's performance and user experience.
- Legal Compliance: Fulfil legal obligations and prevent fraudulent activities.
3. Sharing Your Information
Your data is shared responsibly and only when necessary:
- Vendors and Service Providers: To connect you with vendors for project execution or material purchases.
- Third-Party Service Providers: For payment processing, analytics, and platform functionality.
- Legal Authorities: When required to comply with applicable laws or legal processes.
We do not sell or trade your personal information to third parties.
4. Data Security
We prioritize the security of your data using advanced encryption, secure servers, and regular audits to prevent unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure; we encourage you to take precautions, such as using strong passwords.
5. Your Rights
You have the following rights concerning your personal information:
- Access: View the data we hold about you.
- Correction: Update inaccurate or incomplete data.
- Deletion: Request the removal of your data, subject to legal requirements.
- Data Portability: Obtain a copy of your data in a machine-readable format.
- Opt-Out: Unsubscribe from promotional emails or marketing communications.
To exercise these rights, please contact us using the details provided below.
6. Retention of Information
We retain your information only for as long as necessary to provide our services or as required by law. Retention periods depend on the type of data and the purpose of collection.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience and navigation.
- Analyse platform usage for performance improvements.
- Provide personalized recommendations.
You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our platform may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be communicated through our website or email. Please review this policy regularly to stay informed.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, you can reach us at:
Email: contact@tatvaops.com
Phone: +91 6383065482