Terms and Conditions for Tatva Ops
Please read them carefully before using our services.
Contact: contact@tatvaops.com | +91 6383065482
Effective Date: 30 October 2025
Version: 1.0.0
Last Updated: 30 October 2025
Tatva Ops provides project management, vendor aggregation, and e-commerce services for material procurement and dispute resolution.
1. Definitions
Defines the key terms used in this document.
- Refers to the Tatva Ops mobile application and website.
- Refers to project management, vendor aggregation, e-commerce for material procurement, and dispute resolution services offered via the platform.
- Refers to any individual or entity accessing the platform, including customers and vendors.
- Refers to service providers registered on the platform to offer their expertise.
2. Acceptance of Terms
Explains user consent to the Terms and Conditions.
- By accessing or using the app or website, you confirm acceptance of these Terms. If you do not agree, you must refrain from using the platform.
3. Eligibility
Describes user eligibility to access the platform.
- Users must be at least 18 years old to register or use the services. All provided information must be accurate and complete.
4. Account Registration and Security
Explains user account responsibilities and data security.
- Users must create an account to access services and safeguard their login credentials. Notify the team immediately of any unauthorized account access.
5. Services Offered
Outlines services provided by Tatva Ops.
- Aggregating verified vendors for home improvement, solar installation, home automation, and landscaping.
- Integrated e-commerce for material procurement.
- Project management tools for updates, milestones, and secure payments.
- AI tools for project tracking and input collection.
- Dispute resolution between customers and vendors.
6. Payments and Fees
Describes payment terms and applicable fees.
- Payments are processed through a secure gateway. Service charges apply to vendors/customers as per usage. Premium features are subscription-based. Tatva Ops is not liable for third-party payment delays.
7. User Responsibilities
Details expected user behavior.
- Users must provide accurate information, comply with laws, and avoid harmful behavior affecting the platform or its users.
8. Vendor Responsibilities
Defines vendor obligations.
- Vendors must provide accurate service descriptions, meet commitments, and pay service charges as per platform policy.
9. Dispute Resolution
Describes dispute handling process.
- Tatva Ops facilitates mediation between customers and vendors. Final resolution depends on mutual agreement. Tatva Ops is not liable for unresolved disputes.
10. Privacy Policy
Refers to how user data is handled.
- The Privacy Policy outlines how data is collected, used, and protected. Use of the platform implies consent to these practices.
11. Intellectual Property
Covers platform ownership and copyrights.
- All trademarks and content belong to EROEI TECH PRIVATE LIMITED or its licensors. Users cannot reproduce or distribute without permission.
12. Limitation of Liability
Limits platform liability.
- Tatva Ops acts as a facilitator and is not responsible for vendor performance. The platform is not liable for indirect or consequential damages.
13. Termination
Explains conditions for account suspension or termination.
- Tatva Ops may suspend or terminate accounts violating Terms. Users may deactivate their accounts by contacting support.
14. Modifications to Terms
Covers updates and communication of changes.
- Terms may change periodically. Major updates will be communicated via email or app notifications.
15. Governing Law
Specifies the applicable jurisdiction.
- These Terms are governed by Indian law, with disputes under Bangalore, Karnataka jurisdiction.
16. Contact Us
Provides contact details for inquiries.
- Email: contact@tatvaops.com
- Phone: +91 6383065482